How to Create Feedback Text Messages Using Automated Solutions?
When it comes to designing and developing your feedback message campaign, there are some tips we can share with you. We have extensive experience in the development of such campaigns at Sempico Solutions, so you can use these tips to achieve results:
Offer some kind of prize for feedback.
People will gladly respond to your message if they get something for that. The prize can be in the form of a special deal or a higher discount offered personally.
Choose the time properly to send SMSes at ‘happy time’.
For example, right after the confirmation of the order was shipped to a customer and they are happy getting it right now. People in their happy moments are more inclined to reply and share their experiences and thoughts.
Do not forget to brand your SMS.
Whether you use the one-and-only phone number that will be strongly associated with your brand, or you mention your company’s name in the body of your SMS, remind them about who you are.
Use automation.
It would be nearly impossible to send feedback SMS messages to every customer manually. Therefore, a mass texting service will be very helpful. It can save you time and money while providing high efficiency and speed.
