Inbound Text

Do you still consider text messages as a one-way communication channel?

Incoming SMS messages

Does it sound logical: you send text alerts according to your SMS marketing plan and engage the audience in that way, don’t you? But today, it is not enough! The future is all about two-way incoming SMS. By allowing incoming SMS from your clients, you expand your opportunities and make your business even more customer-oriented.

What Benefits Does Incoming SMS Bring to Business?

Let’s start with the question of why incoming SMS is the best for businesses. Compared to email communication and phone calls, SMS offers more opportunities for clients.

So, what are the main benefits of SMS over email?

Takes nothing to read it!

Not everyone reads emails and even fewer people reply to them. It takes time and needs an Internet connection to send an email and for SMS, you need just a smartphone in your hand.

Customers prefer to use it!

Latest surveys also show that 45% of all consumers prefer to get an opportunity to text businesses they deal with back.

With SMS you have more chances to get a client!

Moreover, 40% will choose the business which offers two-way incoming SMS communication instead of brands that do not offer that option.

Thus, getting that SMS marketing tool is a must for businesses who want to make their customer service of the highest level.

What benefits do you get from incoming SMSes?

You improve the quality of communication with your customers.

That is, you offer them to get in touch with you using more ways than others. Not everyone loves verbal communication with brands and not everyone uses social networks. On average, SMS services are used by almost 98% of all people.

You provide higher customer service when you get two-way incoming SMS from customers.

Besides, you show your care and interest in them by providing that option.

You can collect useful data by attaching incoming SMS.

For example, you can get feedback on each order completed by your company or just offer customers to tell a few words about the quality of your product.

Incoming SMS for businesses is also a great way to get emergent information from clients.

For example, if they need to cancel an order or to provide changes to it. That option will provide you with the information from the customer without the need for phone communication or entering the website.

Besides, collecting incoming messages from clients offers you an opportunity to analyze them, their quantity, content, speed of reaction from customers, and lots of other important parameters.

Automation for Incoming SMS from Sempico Solution

If customers inundate your phone number with incoming SMS, it won’t be effective for your business processes. Instead, consider using mass texting services. For example, Sempico Solutions’ bulk SMS software offers a simple and efficient way to collect and process incoming SMS from customers.

It meets your needs!

Our product is developed according to the needs of businesses for seamless and instant SMS communication with customers.

Always at hand!

Instant receiving and storage for incoming SMS.

Instant response!

Fast response to them using algorithms and machine learning technologies.

Advanced analytics!

Accurate analytics tools to get reports on SMS communication and campaigns.

Using Sempico Solution’s automation for a mass texting service allows you to create stable two-way communication with every customer, no matter how big is your audience, and how complex is the campaign you need to develop.