By Victoria Prisyazhnyuk
July 06, 2022
As the business grows and develops, so does the customer base. The customer service and support department is growing. At this point, it is important to focus on the quality of the service provided and not miss the opportunity for timely communication with customers. Templates for SMS campaigns will help to cope with this task.
The main benefit of using SMS templates is that you can send personalized mailings to a large audience without spending time writing texts for each SMS. SMS templates work great if the sales funnel and scenarios of interaction with customers are written in stages depending on their actions.
By preparing a draft response to a specific action or inaction of the client, you free up time for solving more important and critical business issues. By preparing several templates for one situation, you can remain more unique for your client.
In addition, if you create templates through the web office of our Sempico Solutions SMS service, you will be able to personalize text messages as well. Dynamic substitution fields allow you to address customers by name, congratulate them on their birthday, offer a personalized discount, and so on.
Below we have prepared for you a list of the very necessary SMS templates for business and examples that you can use in your mailings.
Confirmation of a completed purchase or order by SMS notification will make your client confident that you have accepted it for development and are preparing it. It is also worth preparing a template for SMS in case the purchase or order was not successful:
“Hello “name”! Your order no… confirmed. We will update you when it is ready. Write STOP if you want to unsubscribe from SMS mailing.”
“Hello “name”! Sorry, your order was not successful. Please return to the website and purchase again. Write STOP if you want to unsubscribe from SMS mailing.”
Prepare a birthday text template for your clients if you have such information. This will show your care and involvement in the client’s life:
“Hey name”! Congratulations! We wish you all the best. Take a -15% discount for our goods as a present from us. Write STOP if you want to unsubscribe from SMS mailing.”
“Hey name”! It is your birthday and we want to congratulate you! 1+1=3 only for you today! Write STOP if you want to unsubscribe from SMS mailing.”
In order to send SMS messages to users, you must obtain their permission. We wrote about how to do this earlier in the article on collecting a lead base. After subscribing, send a confirmation SMS, where the option to unsubscribe will also be indicated:
“Hi there! Thanks for subscribing to our “Company Name” SMS list. Write STOP if you want to unsubscribe from SMS mailing.”
“Hi “name”! “Company Name” is happy that you joined us and will receive SMS updates. Write STOP if you want to unsubscribe from SMS mailing.”
SMS confirmation of the delivery status will facilitate the tracking process for your customer and remind him if he forgot about the order. In addition, all customers want to track the delivery of goods step by step, because they paid money for it. Create a template for each status and notify the client automatically using your CRM system.
“”Name”, we are pleased to announce that your order No… has already arrived at the post office. You can pick it up today. Write STOP if you want to unsubscribe from SMS mailing.”
“Hello! “Name”, your order has been forwarded to the delivery service. Wait for delivery status updates via SMS. Write STOP if you want to unsubscribe from SMS mailing.”
After working with a client, you always want to get honest feedback from him. It is the feedback forms that help to find out the real impressions of the client from working with the company:
“What’s up, “Name”? We at the “Company name” always care about our customers, so it is important for us to get the most honest feedback from you. Follow the link ”…” and fill out an anonymous form. Write STOP if you want to unsubscribe from SMS mailing.”
“Hello “Name”! Since you received your order no…, we would like to know your experience. Please, follow the link “…” to leave your feedback. Write STOP if you want to unsubscribe from SMS mailing.”
One way to increase repeat sales is to wake up customers with SMS reminders. Tell about new arrivals or seasonal discounts in order to attract attention and bring the client to the site.
“Hi there! ”Name”, haven’t heard from you for a long time. We have updates on our website, welcome! Link. Write STOP if you want to unsubscribe from SMS mailing.”
“Hello “Name”! “Company name” missed you. Only in March we have a discount for winter collection -20%. Don’t mind visiting our shops! Write STOP if you want to unsubscribe from SMS mailing”
With the help of these pre-prepared templates, you can always be in touch with the client, while not spending a lot of time. You can create such templates using SMS services such as Sempico Solutions. After registration, we provide you with access to your personal web account, where you can create SMS templates for any situation, schedule SMS sending and send text messages around the world. Register right now!
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